Here When You Need Us: The Customer Experience at Glidewell
Dentistry presents the clinician with fresh challenges each day. Doctors must be able to provide a phenomenal experience to every patient while also running a business and managing their staff.
But in order to create that excellent patient experience, doctors themselves must have a good experience with their laboratory of choice. In many ways, the dentist’s success depends on having a lab partner that is easy to work with, reliable and knowledgeable.
But no lab is perfect. When your lab makes an error or if they’re hard to reach, it can dramatically diminish the quality of care and patient experience you can provide.
Your Lab, Dedicated to Quality Care
As a doctor, you’ve sacrificed your time and resources to hone your craft and you deserve a lab partner that shares your dedication to quality care. Over the last half-century, Glidewell has partnered with dentists to help them deliver the high quality of care that their patients and practice need to thrive.
Glidewell also offers robust, no-fault warranties on our products, including:
- Garantía de por vida para las restauraciones BruxZir® Zirconia, incluidas las restauraciones sobre implantes. Esta garantía limitada de rendimiento de por vida, es por la vida del paciente que originalmente recibió la restauración a partir de la fecha de colocación; se aplica únicamente a los usuarios finales directos (médicos tratantes).
- Seven years for porcelain metal, all ceramics (except BruxZir Zirconia), all metal and inlays and resin crowns composed of one piece.
Glidewell has a proud track record of honoring these warranties, at no cost to the clinician. If something happens to go wrong with one of our restorations, we make it right.
These are just some of the ways that Glidewell is looking to improve your laboratory experience with us. We are committed to providing you with an easy, reliable and knowledgeable experience on your cases, and we can promise you that we will always look to improve the quality of restorative cases you prescribe with us.