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Here When You Need Us: The Customer Experience at Glidewell

Dentistry presents the clinician with fresh challenges each day. Doctors must be able to provide a phenomenal experience to every patient while also running a business and managing their staff.

But in order to create that excellent patient experience, doctors themselves must have a good experience with their laboratory of choice. In many ways, the dentist’s success depends on having a lab partner that is easy to work with, reliable and knowledgeable.

But no lab is perfect. When your lab makes an error or if they’re hard to reach, it can dramatically diminish the quality of care and patient experience you can provide.

A poorly fitting crown doesn’t just waste chair time, it also causes rescheduling headaches, forces patients to take more time off work, results in bad online reviews and lost business, and represents a serious blow to your reputation.
the customer experience

Your Lab, Dedicated to Quality Care

As a doctor, you’ve sacrificed your time and resources to hone your craft and you deserve a lab partner that shares your dedication to quality care. Over the last half-century, Glidewell has partnered with dentists to help them deliver the high quality of care that their patients and practice need to thrive.

When you need us, our highly trained team of friendly customer service representatives and technical advisors are here to help you with your cases in any way we can. Based out of our Irvine, California office, our representatives receive extensive, world-class training to better serve you and your patients in a timely manner. For digital cases, our elite Digital Treatment Planning team is there to partner with you at every step of your case from treatment planning to fabrication and delivery.

Glidewell also offers robust, no-fault warranties on our products, including:

  • Garantía de por vida para las restauraciones BruxZir® Zirconia, incluidas las restauraciones sobre implantes. Esta garantía limitada de rendimiento de por vida, es por la vida del paciente que originalmente recibió la restauración a partir de la fecha de colocación; se aplica únicamente a los usuarios finales directos (médicos tratantes).
  • Seven years for porcelain metal, all ceramics (except BruxZir Zirconia), all metal and inlays and resin crowns composed of one piece.

Glidewell has a proud track record of honoring these warranties, at no cost to the clinician. If something happens to go wrong with one of our restorations, we make it right.

These are just some of the ways that Glidewell is looking to improve your laboratory experience with us. We are committed to providing you with an easy, reliable and knowledgeable experience on your cases, and we can promise you that we will always look to improve the quality of restorative cases you prescribe with us.

Schedule an appointment with our Account Manager

Contact us directly or submit your information!

Mexico City: 800-212-9080
Tijuana: 800-800-7075

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